Friday, July 27, 2018

Groupon Walkin Drive for Freshers – Customer Support Representative

Groupon Walkin Drive for Freshers – Customer Support Representative. Groupon conducting Walk-in Drive for the post of Customer Support Representative for any degree graduates at Bangalore Office. Interested and eligible candidates can go through complete details and walk-in on below provided address.



Groupon Company Profile:

Groupon is an American worldwide e-commerce marketplace connecting subscribers with local merchants by offering activities, travel, goods and services in 15 countries. Based in Chicago, Groupon was launched in November 2008, and the first market for Groupon was Chicago, followed soon thereafter by Boston, New York City and Toronto. By October 2010, Groupon was available in 150 cities in North America and 100 cities in Europe, Asia and South America, and had 35 million registered users. By the end of March 2015, Groupon served more than 500 cities worldwide, nearly 48.1 million active customers and featured more than 425,000 active deals globally in 48 countries.

The idea for Groupon was created by now-ousted CEO and Pittsburgh native[Andrew Mason. The idea gained the attention of his former employer, Eric Lefkofsky, who provided $1 million in “seed money” to develop the idea. In April 2010, the company was valued at $1.35 billion. According to a December 2010 report conducted by Groupon’s marketing association and reported in Forbes magazine and the Wall Street Journal, Groupon was “projecting that the company is on pace to make $1 billion in sales faster than any other business, ever.

 

groupon

Groupon Walkin Drive Details

Company: Groupon

Website: https://ift.tt/TZY71C

Work Location: Bangalore

Experience: 0-4 years

Qualification: Any Degree

Role: Customer Support Representative

Type of Industry: IT




Job Description:

  • Respond to email and chat from our current and future subscribers, ranging from simple usage questions to unique circumstances that come up with a specific offer
  • Be a first point of contact to handle and resolve customer complaints.
  • Resolve customer issues in a timely and consistent manner
  • Manage time and productivity to meet daily individual and team ticket targets
  • Stay current with knowledge of internal ticketing system, customer portals, back office databases, Groupon redemption procedures, and specifics around different types of merchant features
  • Identify and escalate issues appropriately.
  • Compose thoughtful and accurate messages or customize prepared responses to customer emails and chat
  • Research information and troubleshoot problems using available resources.

Required Skills:

  • Any UG / PG should be completed
  • Freshers & Experience – 0 to 4 Years experience
  • Previous professional experience in a customer service capacity, preferably in a high volume, transactional environment Strong written and verbal communication skills
  • Skilled and eloquent in writing.
  • Strong communication and interpersonal skills.
  • Ability to work under pressure and adapt quickly to adverse situations.
  • Experience in e-commerce or back office environment will be an added advantage
  • Comfort in a computer based role for up to 8 hours a day
  • Ability to work in any shift based on business needs.

How To Apply:

Interested and Eligible candidates can attend walk-in drive at the following venue on 28 July to 31 July 2018.

Venue details:

Venue Date: 28th July 2018  to 31 July 2018

Venue:

Gopalan Global Axis (IT SEZ) – 2nd Floor, G-Block,
Road 9, KIADB Export Promotion Area,
Whitefield, Opp Satya Sai Hospital,
Bengaluru 560066.



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