Mphasis Off Campus Drive for Freshers – Apply online. Mphasis conducting Off Campus drive for the role of Technical Support Associate for any Graduate. Interested and eligible candidates can go through complete details and Apply online through below provided link.
Mphasis Company Profile:
Mphasis is a leading IT solutions provider, offering Applications, Business Process Outsourcing (BPO) and Infrastructure services globally through a combination of technology knowhow, domain and process expertise. The accolades we have been garnering can be attributed to our undeterred focus in delivering quality solutions across verticals that meet the challenging requirements of our esteemed customers. We have been recently felicitated by the economic times as the most distinguished digital company 2015. We have also been ranked 29 of 100 largest financial technology vendors by American Banker and BAI in the FinTech Forward Top 100 rankings.
Company: Mphasis
Website: http://www.mphasis.com/
Work Location: Pune
Experience: 0-1 years
Qualification: Any Graduate
Role: Technical Support Associate
Type of Industry: BPO / Call Centre / ITES
Job Description:
- Problem and Incident management under Global Service Desk environment where the Tech support Engineer has to manage client’s queries and technical problems via inbound calls, emails, chat and web tickets within defined SLA’s
- Logging incidents and service requests, categorizing and prioritizing them, and managing their life cycle as per ITIL guidelines.
- Update users about request status and close request when users are satisfied with solutions
Level 1, Level 2 and Level 3 troubleshooting mainly related to desktop/OS, Custom and COTS applications, - Exchange related, End devices, VPN, VOIP and share point as per guidelines in the knowledgebase.
- Remote desktop troubleshooting. Escalate complex incidents / requests to upstream technical groups
Skills Required:
- 5 days working Night Shift may require to do Day shift during training and transition
- 2days Weekly Off Consecutive. Any 2 Days of the week
- 9 Hours Login ( With 1 Hour Break )
- Excellent command on English (Verbal and Written)
Documents Required:
- 2 Resumes
- Govt Id Proof
- Two passport size photographs
How To Apply:
Interested and eligible candidates can apply for this recruitment through below provided link.Please make sure check all details before going to apply like education qualification, experience and etc. Please not ref.no for future reference.
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