M4 Jobs: RBS Walkin Drive for Freshers on 5th and 6th April 2018

Wednesday, April 4, 2018

RBS Walkin Drive for Freshers on 5th and 6th April 2018

RBS Walkin Drive for Freshers on 5th and 6th April 2018. Royal Bank Scotland Recruitment drive for freshers in Delhi. Candidate should individual to deliver successful customer/business outcomes, by processing/authorising/ investigating all transactions to defined Key Performance Indicators (KPIs) and Service Level Agreements (SLAs) and/or by accurately collecting the required information from customers/business. Interested candidates can apply online and attend the interview through below mentioned address.

RBS Royal Bank of Scotland Company Profile:

RBS has been in India since 1921, and the knowledge and talent of our people continue to make our India operations a crucial pillar of the wider business.Our teams deliver expertise and efficient support across a number of key disciplines, providing an effective and reliable foundation for our customer facing colleagues. We have a unique culture, and we’re determined to play our part in making RBS the number one bank for customer service, trust and advocacy. Our teams are distributed across five major metro areas, and cover the following functions

RBS Walkin Drive

RBS Walkin Drive Details:

Company: Royal Bank of Scotland

Website: https://www.rbs.in/

Work Location: Delhi

Role:Customer Service & Operations Analyst

Qualification: B.A, B.Com,BBA, B.Sc Non-IT

Type of Industry: Banking

Pay or Salary: Best in Industry

Role and Responsibility’s for RBS Walkin Drive:

Processing performed accurately by you as per approved Process/Procedure manuals within agreed Turn Around Time/SLAs
Investigate queries accurately and raise with the relevant parties without delay and escalated where needed
Support process training and knowledge sharing within the team
Recognizes and escalates issues and seeks advice when faced with non-standard issues/problems.
Capture and collate MI as required according to recognised processes and practices
Complete all mandatory training/accreditations as applicable to your role and your team
Support improving team and customer performance by Role modelling Core Service Behaviours, Our Standards and adoption of Determined to Lead tools and techniques
Suggest areas of customer/business focused improvement in their daily processing and escalate appropriately
Review manual or ineffective processes which could be automated, or enhanced, to enable the provision of superior customer/business experience/service
Review processing errors and customer complaints to identify trends and training needs
Comply with Our Code, all RBS policies, ‘How we manage RBS’, and if applicable ‘How we manage our
Business’, and deliver against all relevant statutory, regulatory, supervisory and legal obligations. Additionally, use the ‘Yes’ check to guide and support decision-making.
Own, manage and supervise the risks which exist in the business area, ensuring mechanisms are in place to identify, report, manage and mitigate risk within a defined Risk Appetite, working in conjunction with the 2LOD

Skills Required For RBS Walkin Drive:

Fresher(B.A, B.Com,BBA, B.Sc Non-IT)(2016-2017 Graduates only
Students from an IT or B.E or HR background are not eligible for this role.
Be aware of changes in trends/policies/regulations as applicable to your business
Understanding of the industry and customers
Comfortable with 24*7 rotational shifts
Thorough understanding of product and processes, banking systems

Required Documents For RBS Walk-in Drive: