RBS Walkin Drive For CSO analyst Freshers on 12th May 2018

RBS Walkin Drive For CSO analyst Freshers on 12th May 2018. Royal Bank Scotland Recruitment drive for freshers in Chennai. This role requires the individual to deliver successful customer/business outcomes, by processing/ authorising/investigating all transactions to defined Key Performance Indicators (KPIs) and Service Level Agreements (SLAs) and/or by accurately collecting the required information from customers/business. They actively participate in initiatives to improve customer service, processes and procedures. Interested candidates can apply online and attend the interview through below mentioned address.

RBS Royal Bank of Scotland Company Profile:

RBS has been in India since 1921, and the knowledge and talent of our people continue to make our India operations a crucial pillar of the wider business.Our teams deliver expertise and efficient support across a number of key disciplines, providing an effective and reliable foundation for our customer facing colleagues. We have a unique culture, and we’re determined to play our part in making RBS the number one bank for customer service, trust and advocacy. Our teams are distributed across five major metro areas, and cover the following functions

 

RBS CSO analyst Freshers Walkin Drive Details:

Company: Royal Bank of Scotland

Website: https://www.rbs.in/

Work Location: Chennai

Role: Customer Service & Operations Analyst

Qualification: B.A, B.Com,BBA, B.Sc Non-IT

Type of Industry: Banking 

Pay or Salary: Best in Industry

Role and Responsibility’s for RBS Walkin Drive:

• Processing performed accurately by you as per approved Process/Procedure manuals within agreed Turn Around Time/SLAs
• Investigate queries accurately and raise with the relevant parties without delay and escalated where needed
• Support process training and knowledge sharing within the team
• Recognizes and escalates issues and seeks advice when faced with non-standard issues/problems.
• Capture and collate MI as required according to recognised processes and practices
• Complete all mandatory training/accreditations as applicable to your role and your team
• Support improving team and customer performance by Role modelling Core Service Behaviours, Our Standards and adoption of Determined to Lead tools and techniques
• Suggest areas of customer/business focused improvement in their daily processing and escalate appropriately
• Review manual or ineffective processes which could be automated, or enhanced, to enable the provision of superior customer/business experience/service
• Review processing errors and customer complaints to identify trends and training needs
• Comply with Our Code, all RBS policies, ‘How we manage RBS’, and if applicable ‘How we manage our
• Business’, and deliver against all relevant statutory, regulatory, supervisory and legal obligations. Additionally, use the ‘Yes’ check to guide and support decision-making.
• Own, manage and supervise the risks which exist in the business area, ensuring mechanisms are in place to identify, report, manage and mitigate risk within a defined Risk Appetite, working in conjunction with the 2LOD

Skills Required For RBS Walkin Drive:

• Fresher(B.A, B.Com,BBA, B.Sc Non-IT)(2016-2017 Graduates only
• Students from an IT or B.E or HR background are not eligible for this role.
• Be aware of changes in trends/policies/regulations as applicable to your business
• Understanding of the industry and customers
• Comfortable with 24*7 rotational shifts
• Thorough understanding of product and processes, banking systems

Required Documents For RBS Walk-in Drive:

• Candidates must be carry 2 copies of resume.
• two passport size photos and govt proof (Aadhar or PAN)

How To Apply For RBS Walin Drive:

Interested and eligible candidates can apply below provided link and attend interview below mentioned link.

Click Here To More Details

Interview Details For RBS Walkin Drive:

• Date and Timing:  12th may 2018 From 10.00am – 12.30pm

Venue:

RBS Business Services Pvt Ltd,
Olympia Technology Park, 8th Floor,
Fortius Block, Guindy,
Chennai – 600032

Top MNC’s Registration links for Freshers – Click Here

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