IBM Off Campus Drive For Technical Support Associate. IBM conducting off campus drive for Engineering graduates at Bangalore Office. Interested and eligible candidates can go through complete details and apply through below provided link.
IBM Company Profile:
The International Business Machines Corporation (IBM) is an American multinational technology company headquartered in Armonk, New York, United States, with operations in over 170 countries. The company began in 1911 as the Computing-Tabulating-Recording Company (CTR) and was renamed “International Business Machines” in 1924. IBM manufactures and markets computer hardware, middleware and software, and provides hosting and consulting services in areas ranging from mainframe computers to nanotechnology. IBM is also a major research organization, holding the record for most U.S. patents generated by a business (as of 2018) for 25 consecutive years. Inventions by IBM include the automated teller machine (ATM), the PC, the floppy disk, the hard disk drive, the magnetic stripe card, the relational database, the SQL programming language, the UPC barcode, and dynamic random-access memory (DRAM). The IBM mainframe, exemplified by the System/360, was the dominant computing platform during the 1960s and 1970s.
Company: IBM
Website: https://www.ibm.com/
Work Location: Bangalore
Experience: 0-2 years
Qualification: B.E/B.Tech
Role: Technical Support Associate
Type of Industry: IT
Job Description:
As a Technical Support Associate you would be responsible for providing voice support to IBM Internal End Users and External Commercial Account End Users across North America, EMEA & Asia-Pac.
What you’ll do
The job will require you to handle inbound calls/emails/chats regarding technical issues for end users –
- Remote Infrastructure support delivery
- Perform problem cause analysis
- Collaborate with fellow support colleagues and other internal organizations to provide superior customer service
Detailed Eligibility:
- Bachelor’s Degree
- 0 to 2 years of experience with proven communication skills
- Ensure that urgent customer issues are resolved in the most timely and effective manner possible.
- Ability to work well in a fast paced environment
- Proven ability to manage multiple tasks or projects with changing priorities.
- Time management and prioritization skills.
- Utilize available time efficiently in order to achieve effective and efficient results
- Ability to successfully troubleshoot and narrow down reported issues, identify root causes, and find creative solutions to effectively address customer concerns.
- Ability to listen to and work with customers in real-time to resolve issues.
- Knowledge in commercially standard software applications and major desktop operating systems.
How To Apply:
Interested and Eligible candidates can apply this drive in online through below provided link.
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